Returns & order-resolution help

If an order needs another look, begin by writing to support@morvethi.com. This page provides enquiry instructions; it does not set a new return deadline or promise unconditional refunds.

Tell us what happened

Include the order number, item name, selected option and reason for your request. For damage, missing components or an incorrect item, attach clear photographs of the item and packaging.

Before posting anything back

Ask for the applicable return conditions, shipping responsibility and destination. Do not send a parcel to an address taken from the original shipping label without confirmation that it accepts returns.

Questions before purchase

If a return window, opened-item eligibility, return cost or refund route would affect your decision, request those details before ordering. These conditions should be confirmed for your situation, not assumed from another store’s policy.

Keep a record

Retain your order confirmation, support correspondence and any return tracking. This guidance does not remove rights that apply under relevant consumer law.